Frequently Asked Questions
Everything you need to know about Dr. Ortho comfort and style.
How do I determine my correct size for Dr. Ortho footwear?
We recommend using our detailed size guide located on each product page. Since our footwear features anatomical arch support, we suggest measuring your foot length in centimeters and matching it to our chart for the most precise fit.
What is your return policy for worn items?
For hygiene and safety reasons, we only accept returns on items in their original, unworn condition with tags attached within 30 days of purchase. We recommend trying your shoes on a carpeted surface to ensure a good fit.
Do you offer international shipping?
Yes, Dr. Ortho ships worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout. Please note that international orders may be subject to local customs duties.
Are Dr. Ortho products suitable for specific medical conditions?
Our footwear is designed with ergonomic support to alleviate common foot strain. However, if you have a specific medical condition like severe diabetes or advanced neuropathy, we recommend consulting your podiatrist before purchasing.
How should I clean and maintain my orthopedic shoes?
To maintain the integrity of the materials, wipe your shoes with a damp cloth and mild soap. Avoid machine washing or drying them near direct heat sources, as this can damage the specialized orthopedic insoles.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.